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What are bestsmile aligners?

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Clear aligners move your teeth into the correct position without being noticeable to the people around you. Our treatment consists of a set of clear aligners precisely adapted to your teeth that slowly move the teeth in the right direction. You wear the aligner for 22 hours a day and swap it for a new aligner with a new correction every two weeks. People around you will barely notice the aligners and the aligners can be taken out for eating and drinking at any time.

What is the difference between clear aligners from bestsmile and fixed braces?

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The biggest difference between clear aligners from bestsmile and fixed braces is that our aligners are practically invisible. The aligners are made of clear plastic and are therefore more comfortable to wear than fixed braces.

Clear aligners don’t affect your daily life because they can be taken out at any time. This also makes dental hygiene much easier than with fixed braces. We care about the environment: after completing your treatment, you can recycle your aligners with bestsmile.

Is the aligner noticeable?

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Our aligners are completely transparent and therefore almost invisible. Even when someone takes a close look, it’s difficult to see that you’re wearing an aligner. You can stop by our practice and see for yourself the perfect Swiss-quality standards of our aligners.

You can find our locations and contact information here.

How do bestsmile aligners correct my teeth?

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It’s simple: you wear the clear aligner for 22 hours a day. Every two weeks, you swap to a new aligner. Your teeth shift little by little as you go.

After the scan that takes place during your appointment at our practice, we create a 3D animation of your dental correction. This is your personal treatment plan with all steps and of course the final result – the smile of your dreams.

For how long should I wear the clear aligners?

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You should wear the bestsmile Aligner at least 22 hours per day. After 14 days you swap to the aligner with the next higher number. Only then do your teeth have enough time to move into the desired position. You can simply take out the aligner to eat, drink sweet beverages and brush your teeth.

What material are bestsmile aligners made of?

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Our clear aligners are made of medical PET (polyethylene terephthalate)/PU (polyurethane). They contain no BPA or other plasticisers.

How does the 3D scan work?

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Instead of using an unpleasant mould, that was quite common in the past, we use state-of-the-art 3D scanners for the impression, which are completely painless. In a few minutes we scan your teeth and part of your gums. During the second appointment we will discuss the treatment plan with you and using special orthodontics software, we use a 3D model to show you how your teeth will look after completing the treatment. Our dental technicians calculate the shape of your aligners in very small steps. We then produce the aligners using a special plastic in Switzerland.

All of our aligners are manufactured with state-of-the-art technology in Switzerland. A treatment can only be carried out with an appropriate preliminary consultation and a positive decision of the bestsmile dentists.

Is treatment guaranteed to be successful with the clear aligner?

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In our experience, almost all customers are satisfied with the results. But even in spite of our Swiss-made quality standards, it cannot be guaranteed 100% that the results will match the prognosis in all cases.

If you’re unsatisfied with the results after completing the treatment with clear aligners, you’re welcome to contact us at any time. We will then assess your case together, potentially produce further aligners and find a solution to ensure that you’re satisfied with your smile.

Who is a good candidate for bestsmile aligner?

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Our clear aligners are suitable for the correction of crooked teeth in adults aged 18 or older. Exception: with a declaration of consent from legal guardians, treatment is allowed for people aged 16 or older. We treat slight to moderately severe corrections. Gaps, crooked teeth and twisted or crowded teeth can be corrected with the treatment.

Our dentists will determine whether your tooth position is suitable for correction after your first free appointment and 3D scan.

Do bestsmile aligners also work with crowns, implants or missing teeth?

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Crowns and missing teeth are no problem. With implants, however, special provisions must be arranged. Our dentists will examine your teeth and give you feedback. But please let us know before your first appointment if you have a crown or bridge or if you have had some other type of treatment in the past.

Is there a minimum age for treatment with bestsmile Aligner?

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Yes, bestsmile only treats people aged 18 and older. The exception is that treatment is possible for people aged 16 or older if a written declaration of consent is provided by a legal guardian before the first appointment. Our clear aligners are less suitable for younger teenagers and children because tooth and jaw development is still ongoing.

Our trained team of dentists can only make a final decision concerning suitability for aligner therapy after the first appointment.

Do bestsmile aligners impact health?

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No, there are no health risks associated with our aligners. As you can take out your aligner at any time, maintaining good dental hygiene is no problem either.

Is the treatment with aligners possible during pregnancy?

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You should not start your bestsmile treatment during your pregnancy. We advise you to book an appointment after your pregnancy.

How long does correction with bestsmile aligners take?

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On average, treatment with clear aligners from bestsmile takes between 3 and 12 months. The more complex the case, the longer the treatment takes. However, the more you follow the rule of the 22-hour wearing time per day, the higher the probability that we will be able to complete the correction within the discussed treatment period.

Can bestsmile Aligner close gaps between teeth?

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Yes, crooked teeth and gaps can be corrected with our clear aligners. The bestsmile dentists decide whether the desired correction is possible in your case. The important thing for all corrections is that you wear the aligner for 22 hours a day.

Is it painful to wear bestsmile aligners?

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In most cases, treatment with the clear aligner is not painful. You’ll feel a gentle pressure on your teeth, but that is absolutely normal. The aligners are working to move your teeth into the right position, and that requires exerting a bit of pressure. However, it is important to wear each aligner for 14 days – even if you no longer feel any pressure.

Does the clear aligner get in the way while speaking?

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In the initial phase of the treatment, you may notice it while talking and speak with a slight lisp. Your teeth and tongue have to get used to the foreign object. But that goes away fairly quickly and is usually not even noticeable.

Can I eat and drink while using the aligner?

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Simply remove the aligner before eating or drinking and place it in the provided box. While wearing the aligner, you should avoid consuming food or sweetened, acidic and alcoholic drinks as they can compromise the shape and colour of the aligner. Normal water and unsweetened and cold drinks are no problem – with or without the aligner.

Can I chew gum while wearing my aligner?

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We recommend that you don’t do that. Chewing gum can stick to the aligner and damage it.

Are there foods that are not allowed during treatment with bestsmile aligners?

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There are no forbidden foods. You can go about your life just as normal. Simply remove your aligner before eating or drinking so that you won’t damage it. Otherwise everything’s allowed.

Can I smoke while wearing my clear aligner?

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We recommend that you take the aligner out when you smoke. Smoking can cause discolouration or weakening of the aligner.

Can I wear clear aligners while working out or playing sports?

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You can wear your bestsmile aligners for hiking, fitness or running – sporting activities don’t affect the treatment. But they do not replace the mouthguards required in sports like boxing and ice hockey. Therefore, we recommend to remove them for these activities.

What’s the best way to clean a bestsmile aligner?

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You can clean your aligner with cold, running water. You can also use a normal toothbrush with a bit of white toothpaste. In more stubborn cases, you can also add special cleaning tablets to the water to eliminate all impurities. But if you’re not sure, contact us about it beforehand at info@bestsmile.ch or call your bestsmile practice.

What if the aligner doesn't fit perfectly on the teeth?

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Please contact us by e-mail at info@bestsmile.ch or call your bestsmile practice. If the aligner is uncomfortable to wear or causes pain, we’ll take care of it straight away.

What do I do if an aligner breaks while in use or other problems occur?

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Please contact us immediately so that we can deliver a replacement aligner. We will replace the first two free of charge, additional ones will be sent to you for CHF 100.– per piece.

How can I maintain my tooth position in the long term after the treatment?

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After every orthodontic tooth correction, the teeth have a tendency to slowly return to their old position. To prevent this, it is recommended to wear a retainer. Together with your bestsmile Aligner Box you will receive your retainer aligner. This has the same shape as the last aligner of your treatment, but is a little thicker so that it remains stable over a longer period of time. This retainer aligner has to be worn only at night to ensure that your results are lasting and that your teeth do not move again.

We recommend that you wear your retainer aligner every night for the first 6 months after the treatment. After that, 3 nights a week are sufficient. Alternatively, we can apply a fixed retainer, which will ensure that your teeth do not shift again. The fixed retainer costs CHF 400.– per jaw.

Is a follow-up dental appointment necessary after a correction with bestsmile Aligner?

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Yes, your bestsmile dentist will invite you to a so-called "recall appointment" with us to check that the result will be long-lasting.

What are attachments?

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In more complex cases of dental correction, attachments are needed to achieve the desired result. They allow for bigger movements of the aligner and provide it with more force. The attachments are glued to the teeth before the treatment and are removed again after the treatment. Don't worry – they are adapted to the colour of your teeth so that nobody will notice.

Our dentists will tell you in advance if attachments are necessary in your case. We offer treatment with attachments for an additional CHF 400.– per jaw.

How much do bestsmile aligners cost?

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On your second appointment, you pay a one-time fee of CHF 100.– for your individual treatment plan, but this amount will be credited to your account if you decide to proceed with the treatment. In the basic version, your aligners always cost CHF 1990.– for one jaw or CHF 2990.– for both – no matter how long your treatment takes and how many aligners you need to achieve the desired results. The result is what matters. There are no hidden costs. In complex cases, attachments may be necessary. These cost CHF 400.– per jaw. Your bestsmile dentist will tell you if you need them before you place your order.

You can also pay for the treatment in monthly instalments. This option is available from CHF 80.– per month. We will check in advance with our partner, the MF Group, whether payment by instalments is possible in your case.

How much does the diagnostic appointment with the dentist cost?

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All of our appointments are free. After your first appointment, you pay CHF 100.– for the creation of your treatment plan. If you decide to start the treatment with the bestsmile aligners, the fee of CHF 100.– will be credited to the total amount. If a correction is not possible in your case, you will get your money back.

Why are bestsmile clear aligners cheaper than those from competitors?

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With us, you’ll have just two appointments before starting your treatment. Our dentist will follow you through the entire process with regular appointments. No matter how many appointments you need – all of them are already included in your final price. bestsmile focuses on Switzerland as a production and working location and is characterized by consistent and digital processes and the use of the latest technologies. We have dental practices all throughout Switzerland. We are happy to pass on the resulting cost advantages to our customers.

What payment methods are possible with bestsmile? Can I also pay in instalments?

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You can pay us at the practice with a credit card or EC card or we can send you a bill. Thanks to our partner company, the aligners are affordable even on a small budget. If you would prefer to pay for the treatment in instalments, this option is available starting from CHF 80.– per month. We will check in advance with our partner, the MF Group, whether payment by instalments is possible in your case.

Will my health insurance provider cover the treatment with bestsmile aligners?

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Whether or not your health insurance provider will pay for aligner therapy varies widely depending on your insurance: every health insurance provider handles dental corrections differently. Some supplemental dental insurance policies do pay the costs for our treatment. It’s best to check directly with your health insurance provider. If you do have supplemental dental cover, you can request a detailed receipt and send it to your insurance company.

What can I use the app for?

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The app is available to all our customers. It supports you in your personal progress control and reminds you in self-chosen intervals to wear the aligners.

How can I register in the app?

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Download the bestsmile app in the AppStore/PlayStore, open the app and select “Register” in the upper right corner. Then enter the e-mail address that you have registered with bestsmile and the activation code that was sent to you via e-mail (if you did not receive an activation code, please contact the customer service, we will be happy to send you one again). Then choose your password for your future login. Please also allow push messages and access to the camera so we can support your treatment in the best possible way.

Where can I get the activation code for the app?

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You will get the activation code via e-mail when you start your treatment. If you did not receive one, this may be due to the fact that your e-mail address is incorrectly stored (or you are using a different one than the one you registered at bestsmile). Or you have started your treatment before the launch of the app, then please contact our support (info@bestsmile.ch) – we will be happy to send you an activation code.

I cannot register in the app, what do I have to do?

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Please make sure that you are on the registration screen and not on the login screen (you can switch in the upper right corner). Here you can register with your e-mail address and the activation code sent to you by e-mail. It is important that you log in with the exact e-mail address that you have registered with bestsmile. If you are not sure or you want to change the contact e-mail address at bestsmile, please contact your bestsmile shop.

How can I change my password in the app?

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Select the menu item "Change password" in the settings. Here you enter your previous password and your new one. Please confirm your new password by repeating it in the third field. Then confirm the process by pressing the button "Change password".

I have forgotten my password for the app, how can I reset it?

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On the login screen of the app you can click on the link “I have forgotten my password” below the login button. Then enter your e-mail address, which is stored in the bestsmile store and request your new password. Now you should have received an e-mail to reset your password in your mailbox.

Can I use the app even if I am already in the middle of treatment?

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Yes, you can. Contact the shop or support (info@bestsmile.ch). We will be happy to send you the activation code by e-mail. Basically, the treatment progress is synchronized when you register. If you had to wear an aligner for more than 14 days, you can set your individual start under "Adjust treatment step".

What is the time recording in the app for?

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The timer serves to support you in your goal to wear the aligners at least 22 hours. Let the time run when you wear the aligners and pause the time when you take the aligner out. Don’t forget to turn on the timer again when you put the aligner back in again. We calculate in the background how close you are to your target and show you the average time – so you are always well informed about how well you are doing.

Where can I view my treatment plan?

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In the app, you can access it on your profile by clicking on the "My treatment plan" button. Please make sure that you have an internet connection.

I have to change the aligner, what do I have to do in the app?

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On the aligner time tracking screen you can pull up the white section, at the very bottom you click on “Adjust treatment step” and choose which aligner you want to insert (basically, the next aligner with today’s date is shown). Then confirm the aligner step and start date. At the same time, the time of the last aligner is stopped and the time of the new aligner is started. If your bestsmile dentist advises you to change the order, you can also make the change here. Please make any changes to the order of the aligners only in consultation with your dentist.

What should I do if the treatment progress in the app does not match my current treatment status?

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You can move the white section upwards on the current aligner step. At the bottom you will find the button "Adjust treatment step". Here you can select the current aligner step and its start date.

What do I have to do if I forgot to pause the time in the app when I took out the Aligners?

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No worries. Click on the “Edit” button below the time tracking. There you can adjust your time.

I don't get notifications on my smartphone to wear my aligners. How can I set them?

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If you have not given permission to send push messages at the time of registration, please first make sure in the settings of your smartphone that the bestsmile app is allowed to send you messages.

You can then select the frequency of the reminders in the app, either via the bell in the top right corner of your profile or via settings in the “Reminder” menu. Choose the frequency and the time at which you would like to be reminded to wear the aligners and confirm this with the save button.

How can I make a scan appointment?

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It’s easy: online, by phone or in person at one of our practices.

How long does it take to scan my teeth?

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The scan itself takes just a few minutes. But we set aside half an hour for each appointment in order to discuss all the details and the initial prognosis with you.

Can I come to the appointment without an X-ray?

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Yes - you can also hand in your x-rays later. The important thing is that we receive your x-ray before the treatment begins so that we can check the health of your teeth. Don't you have one yet? Then please contact your bestsmile shop or your family dentist.

Can I change my appointment?

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Yes, just let us know 24 hours in advance if you can’t make it. The best way to let us know is by phone so that we can find a new appointment for you.

What should I do if I will be late to an appointment?

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It’s best to let us know. We understand that sometimes things happen and it’s not possible to arrive at the practice on time. We may still be able to treat you when you arrive. Otherwise we will arrange another appointment.

How can I contact the bestsmile dentists during the treatment?

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Our team accompanies you throughout the entire treatment. You can contact us at any time and we’ll reply as quickly as possible via email, WhatsApp, Instagram or Facebook. If problems occur during the treatment, our dentist will examine you and determine any actions that may be required. You’ll find our contact information here.